Terms and conditions

Contract

The Terms and Conditions of Sale shall apply and be incorporated into all Contracts for the purchase of Goods, please read these terms and conditions carefully before placing an order.

Capitalised expressions used on this page shall bear the meaning set out in the Terms and Conditionsof Sale unless the context requires otherwise. The provisions below in respect of Orders, Delivery and Returns are extra, more specific provisions in respect of purchases of goods made incorporated into the Terms and Conditions of sale.  In the case of conflict these provisions will be the ones to apply to your Contract, so please also read these sections carefully before placing your Order.

 

Orders

Prices shown include VAT and are in British Pounds Sterling (GBP).  All payments are to be made in advance of delivery/service by debit or credit cad.

Delivery will normally be within 5 working days from the date that the contract is entered into, unless otherwise stated within the product description.  If you are purchasing as a consumer you agree that it is not essential the Goods will be delivered within the 5 working day period.  If we have refused to deliver the goods for a reason other than:

A)   an event beyond our reasonable control

B)   a failure by you to notify us of vehicle access restriction

If we do not deliver within the 5 working day period you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.

Deliveries are made Monday to Friday  between 8.00am and 5.00p.m.  We do not offer specific delivery times.  You should notify us at the time of Order of any vehicle restrictions or issues that may prevent us from safely delivering your Order.  A charge may be made to you for non-delivery or re-delivery of your order.

Goods supplied in 50kg open sacks will be tipped by the delivery driver into a suitable storage container such as a coal bunker.  Open sacks are reusable and will not be left at your property.

Our aim is to follow any delivery instructions supplied at the time of placing the Order.  However,

Our delivery service (for all orders) is to the kerbside only.  Delivery to anywhere else on the property is at the discretion of the driver making the delivery.  Saturday before noon may be requested (Building Supply Delivery only), though cannot be guaranteed and may be subject to an additional charge.

 

Returns

If you are not satisfied with your purchase, contact us within 14 days of delivery for a refund.  Goods should be returned in original packaging and condition.  We will arrange for collection of the Goods.  The cost of collection is payable by you except where you purchase as a consumer and you are returning the Goods because of defect, or because they were not as described.

All goods that need heavy handling will only be re-stocked less 20% restocking charge.

Cancellation

You have the right to cancel your order within 14 days after the Goods have been received.  To cancel you must inform us of your decision to cancel by a clear statement via letter, e-mail, or our cancellation form.  If you cancel your Contract we will refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery/method we offer.  Unless the goods are faulty or not  as described, you will be responsible for the cost of returning the Goods to us.  We will collect the Goods from you and charge you the direct cost to us for collection.

 

Refunds

If you return or cancel your Order we will process your refund:

a)    within 14 days of the day we receive back from you any Goods supplied or,

b)    If there were no Goods supplied, within 14 days from when we are informed about your decision to cancel.

We may make a deduction from the reimbursement for loss of value of any goods supplied if the loss is the result of unnecessary handling by you.  We will make the reimbursement using the same means of payment that tou used for the intial transaction, unless you have expressly agreed otherwise.  We will refund you on the credit card or debt card used by you to pay.